Frequently Asked Questions

Everything you need to know about shopping with The OT Store.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Do you offer international shipping?

Yes, The OT Store ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How do I ensure I'm choosing the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.